Privacy Policy

At ZWILLING Shop, we understand that our discerning customers—from passionate home cooks to professional chefs—value not only premium kitchen tools but also privacy and security in their digital interactions. This Privacy Policy outlines how we collect, use, protect, and manage your personal information, reflecting the same standards of excellence and reliability that define our products.

Information We Collect

To provide you with our premium shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping address when you create an account or place an order.
• Payment Information: Credit card details, PayPal information, and billing address processed through our secure payment gateways.
• Transaction Information: Details about purchases you make, including products ordered, order value, and shipping method.
• Technical Information: IP address, browser type, device information, and operating system.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
• Communication Data: Records of your communications with our customer service team.

How We Use Your Information

We use your personal information with the same precision and care that goes into crafting our German-engineered knives:

• To process and fulfill your orders for our premium cutlery and cookware
• To provide customer support and respond to your inquiries
• To personalize your shopping experience based on your preferences
• To improve our website, products, and services
• To send you marketing communications (only with your explicit consent)
• To prevent fraud and enhance the security of our platform
• To comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

Just as our products are crafted with integrity, we handle your data with transparency:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business, or servicing you, such as payment processors and shipping carriers.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We will share your information with third parties when we have your explicit consent to do so.

We do not sell, trade, or rent your personal identification information to third parties for their marketing purposes.

Data Storage and Security

We protect your data with the same dedication to quality that defines our products:

• Your data is stored on secure servers with industry-standard protection measures
• We implement appropriate technical and organizational security measures to prevent unauthorized access, disclosure, or destruction of your personal information
• Payment transactions are encrypted using SSL technology and processed through PCI-compliant payment gateways
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy

International Data Transfers

As we serve customers globally (excluding parts of Asia and select remote areas), your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this policy.

Your Rights and Choices

We respect your control over your personal information, offering you the following rights:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain legal obligations.
• Restriction: You can request restriction of processing of your personal information.
• Objection: You can object to processing of your personal information in certain circumstances.
• Data Portability: You can request transfer of your data to another controller where technically feasible.
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Like the precision cuts made with our Japanese Bunka knives, we use cookies and similar tracking technologies with accuracy and purpose:

• Essential Cookies: Required for the website to function properly, including shopping cart operations and secure checkout.
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve functionality.
• Functionality Cookies: Enable enhanced features like remembering your preferences and login details.
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance (only with your consent).

You can control cookie preferences through your browser settings. However, disabling certain cookies may impact your shopping experience.

Children’s Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.

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