Term and Conditions

Welcome to ZWILLING Shop

At ZWILLING Shop, we are committed to providing premium kitchen tools and exceptional service to professional chefs and passionate home cooks worldwide. These Terms and Conditions outline the rules and guidelines for using our website and making purchases, ensuring a transparent and satisfactory experience for all our valued customers.

1. Acceptance of Terms

By accessing and using kitchenproductsale.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our Website.

2. User Obligations and Responsibilities

2.1 Account Registration

While not mandatory for browsing, creating an account may be required for certain features. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use the Website for any illegal purposes
• Attempt to gain unauthorized access to any part of the Website
• Interfere with the proper functioning of the Website
• Submit false or misleading information
• Use automated systems to extract data from our Website

3. Products and Services Description

3.1 Product Range

ZWILLING Shop specializes in premium kitchen tools including:

• Cutlery: Chef’s Knives, Boning & Fillet Knives, Bread Knives, Bunka Knives, Carving & Slicing Knives, Chinese Cleavers, Kiritsuke Knives, Nakiri Knives, Paring & Utility Knives, Prep Knives, Knife Sets
• Cookware: Braisers, Dutch Ovens, Fry Pans & Skillets, Griddles & Grill Pans, Roasting Pans, Cookware Sets
• Kitchen Tools: Various essential kitchen accessories

3.2 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, minor variations may occur, and we reserve the right to update product information without prior notice.

4. Order and Payment Terms

4.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders at our discretion. Order acceptance occurs when we send order confirmation.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.

4.4 Order Processing and Shipping

Processing Time: 1-2 business days after payment confirmation

Shipping Methods:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS – 15-25 business days after shipment

5. Returns and Exchanges

5.1 Return Timeframe

You may return or exchange most items within 15 days of receiving your order.

5.2 Return Conditions

To be eligible for return, items must be:

• In original, unused condition
• Unsharpened (for knives)
• In original packaging with all tags and materials attached

5.3 Non-Returnable Items

For health and safety reasons, the following cannot be returned unless defective:

• Used or sharpened knives of any type
• Used cookware with signs of wear
• Opened or used kitchen tools
• Personalized or custom-ordered items

5.4 Return Process

1. Contact customer service within 15 days at [email protected]
2. Provide order number, product details, and reason for return
3. Once authorized, repackage items carefully in original packaging
4. Ship to: ZWILLING Shop Returns, 2030 Fairway Drive, San Jose, CA 95113 USA

5.5 Refunds

Processing Time: 5-7 business days after receipt and inspection

Refund Methods:

• Credit card refunds: 7-10 business days to appear on statement
• PayPal refunds: 24-48 hours

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of ZWILLING Shop or our licensors and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

ZWILLING Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Your use or inability to use the Website
• Any products purchased through the Website
• Unauthorized access to or alteration of your transmissions
• Statements or conduct of any third party on the Website

Our total liability for any claim related to your use of the Website or purchase of products shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes shall be resolved in the courts of San Jose, California.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

12. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and ZWILLING Shop regarding your use of the Website and purchase of our products.